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Kindle doesn't detect WiFi that other devices see

    • 5 posts
    December 26, 2017 10:43 PM PST

    Hello Friends,

    I have a problem I haven't seen posted.  My Kindle doesn't detect any of the 7 WiFi networks that my laptop and smartphone can see. Please help me to fix this problem.


    • 7 posts
    December 27, 2017 3:08 AM PST


    If your wi-fi channel is set to Auto, try setting it to a fixed channel between 1 and 11. Avoid the extra channels 12 and 13 that are available in some regions.
    If you have a hidden SSID, make sure you enter it in exactly the same case as it is on the router, check for capital letters.
    If your password is very long, or has unusual punctuation characters in it, try changing it for a shorter, simpler password.
    Having spaces in the password (eg "1234 5678") may cause problems, try removing the spaces.
    Check with the router supplier's website to see if there are any firmware updates.
    If you go to the settings page (Home --> Menu --> Settings) and type 711 (hold alt and type UQQ) you will get the "711 Page" which has diagnostic information about the wi-fi connection.

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    • 11 posts
    December 27, 2017 9:14 PM PST

    Hi Tiffany

    Use These Steps:

    1. Restart your Wi-Fi connection on your device. Swipe down from the top of the screen and tap Wireless, and then tap Wi-Fi. 
    2. Restart your device. Press and hold the Power button for 40 seconds or until the device restarts automatically.
    3. Move closer to your router.
    4. Use Channel 1-11.
    5. Restart your router and modem.

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